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Customer Experience - overview

This quick survey is a way to assessing your organization's current strengths and weaknesses across various dimensions of customer experience maturity. This tool is a component of a full maturity assessment and does not in itself provide a definitive result.

When completing this survey please answer about your own work and how you behave. This exercise takes just a few minutes and provides a benchmark from which to begin improving your customers' experience.

There are 6 questions in this survey.